Terms & Conditions

These are the full terms and conditions for placing orders with Creatively Wired. Please read these T&C’s carefully before purchasing, by purchasing with Creatively Wired you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions, you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

About The Company

The company is owned and operated by Michelle Robinson, The Old Bakehouse, Backfields, Upton-upon-Severn, WR8 0JH.

All management of this site is carried out by the owner, including data protection management.

Making A Contract With Us

When submitting an order with Creatively Wired, you are entering in to a contract with me to supply you with handmade jewellery items.

By submitting an order with me, you have agreed to and read these terms, including the privacy and refund policies.

My contract with you will become binding upon me accepting your order by email.

My terms and conditions have been written to comply with current UK legislation.

Contracts with Creatively Wired are subject to UK Law.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage.

Placing An Order

To place an order on the website, simply add the items you desire to the cart. Items you no longer require can be removed from your cart at any time before checking out.

You are required to pay for goods in full at the time of ordering.

Promotional prices only apply during the period stated.

Creatively Wired processes all orders in GBP.

When you place an order with Creatively Wired you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Commission Pieces

To place an order for a commission piece, simply use the contact me form on this website to provide a description of what you would like me to make. At this point, I will enter into email communication with you to discuss your requirements. A £10 deposit will be required to begin the process, which I will request in my initial response to you. This is to account for time spent consulting about and designing the piece. The deposit amount will be taken off the cost of the final piece once it is completed, but it will be non-refundable in the event that you cancel the order.

The price of and time scale to complete a commission piece will vary depending on the time spent consulting and designing the piece, and the complexity of the final design. During the process, I will keep communications regular and open to keep you up to date with the process and progress. Once a final design has been agreed by you, I will notify you of the final cost and completion time.

The final payment (minus the deposit) will be required upon completion of the design and prior to postage.

Products

Silver-plated and Sterling silver wire jewellery, polymer clay jewellery and resin jewellery handmade by Michelle Robinson. The products feature pre-made components such as chains, clasps, bezels and beads.

The Sterling silver wire jewellery is not hallmarked as the silver wire is below the weight at which hallmarking is required by UK Law.

Payment

Creatively Wired accepts payments via PayPal and Card Payments via Paypal – you do not need a PayPal account to purchase via PayPal.

Any contract for purchases made through the website will be with Creatively Wired. Creatively Wired must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Descriptions and Photographs

Whilst I consider that my photographs accurately show the colours of the jewellery displayed on my website, they cannot be guaranteed 100% accurate, as this will vary depending on your individual computer’s display settings. Please contact me if you have any questions.

Gift Vouchers

1. Valid for use on any products being sold by Creatively Wired (online and at markets).
2. The Gift Voucher Reference (stated on the card) must be quoted when using the gift voucher.
3. Vouchers cannot be exchanged for cash.
4. Expires after 12 months (expiry date will be on the voucher).
5. No change can be given.
6. May be used in full or part purchase.
7. Multiple vouchers may be used in a single purchase.
8. Can be used for one transaction only.
9. Does not apply to shipping costs.

Packaging

All of my jewellery will be wrapped in tissue paper and packaged to minimise the risk of damage whilst in the post to you. Gift boxes are available at an additional cost.

Site Content

The Creatively Wired does not contain any content unsuitable for minors or offensive materials.

Copyright

All site content and jewellery designs are my own and may not be used without my permission. All images and products are available for social sharing (e.g. Facebook, Instagram, Twitter etc.) where full URL’s and credit are provided to Creatively Wired. Please contact me in writing to gain prior consent if you would like to use any images or content for any other purpose.

Creatively Wired own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information, we place on the Creatively Wired website, we make no warranties, whether express or implied in relation to its accuracy.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Creatively Wired.

Returning Custom Items:

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Creatively Wired In this case, please refer to the returns section of this document.